HELP & ANSWERS
A little clarity
goes a long way.
Answers to common questions about Anvicare’s services, file formats and claims workflow.
FREQUENTLY ASKED QUESTIONS
What would you like to know?
7 questions
Do you send every claim directly to individual payers?
Anvicare uses direct connections as well as channel-partner clearinghouses. Some payers require claims to be routed through a designated clearinghouse or another processing entity.
What are your hours of operation?
The current site describes web access for uploading files, downloading reports and viewing batches and claims. Maintenance may affect access to some functions. Phone support is listed Monday–Friday, 9 AM–6 PM CST; contact Anvicare for current availability.
How do I know whether my claims were received?
The current site states that a confirmation report is available within minutes of file upload. Subsequent reports indicate acceptance for further processing or rejection. Payer processing and final payment are separate steps.
What file formats does Anvicare accept?
Anvicare lists HCFA print image, National Standard Format (NSF) and ANSI 837, among other formats. Contact the team about custom translations, compatibility and any applicable fees.
What if my software cannot output EDI?
If your software can print HCFA claims to a file, a print-image workflow may be an option. Anvicare also offers manual claim entry. Ask the team to confirm the setup that fits your system.
How are payer network IDs handled?
The current FAQ describes entering provider and payer network IDs so Anvicare can insert the information into claims that meet the relevant criteria. Confirm requirements for the payer you plan to use.
Does Anvicare process Medicare and Medicaid claims?
Yes, according to the current FAQ. Public-payer submissions may require enrollment and testing. Check the payor list and confirm payer-specific requirements with Anvicare.
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